Cancellation & Refund Policy
At FantasyAviaLeague, we strive to provide a smooth experience for all users. However, we understand that there may be instances where you need to cancel your participation or request a refund. This policy outlines our approach to cancellations and refunds on the platform.
1. User Cancellations
Before Contest Starts: You can cancel your entry in a contest before it begins, as long as the cancellation window (indicated on the contest page) is still open. If you cancel within this timeframe, your entry fee will be credited back to your account.
After Contest Starts: Once a contest has commenced, cancellations are not permitted, and entry fees are non-refundable since the contest reflects live player activity.
2. Cancellations by FantasyAviaLeague
Insufficient Participation: If a contest does not meet the minimum required number of participants, FantasyAviaLeague reserves the right to cancel it. In such cases, entry fees will be fully refunded to all participants.
Technical Issues: If a contest is canceled due to technical difficulties or unforeseen circumstances, FantasyAviaLeague will issue a complete refund to participants.
Rule Violations: If a contest is canceled due to breaches of rules or Fair Play Guidelines, refunds may not be issued to those responsible for the violation.
3. Refund Policy
Conditions for Refunds: Refunds may be granted under the following circumstances:
- The contest is canceled by FantasyAviaLeague.
- You cancel your entry prior to the contest beginning.
- An error occurs during billing or payment processing.
Refund Procedure: Refunds will be credited to your FantasyAviaLeague account balance and can be used in future contests or withdrawn in accordance with our withdrawal policy.
Non-Refundable Situations: Refunds will not be issued in the following cases:
- Disqualification due to rule violations.
- Losses resulting from player performance in a contest.
- Requests for refunds made after a contest has commenced or concluded.
4. Withdrawing Your Account Balance
How to Request a Withdrawal: You can request to withdraw your account balance at any time, provided it meets the minimum withdrawal threshold.
Processing Time: Withdrawal requests are generally processed within 3-5 business days.
Withdrawal Fees: A processing fee may apply to withdrawals, which will be disclosed during the withdrawal process.
5. How to Request a Cancellation or Refund
Contacting Support: To request a cancellation or refund, please contact our support team at [email protected]. Be sure to include your account details, contest information, and the reason for your request.
Review Process: Our team will evaluate your request and respond within 24-48 hours.
6. Changes to This Policy
FantasyAviaLeague may update this Cancellation & Refund Policy at any time. Any updates will be posted here, and we encourage you to review this policy periodically.
7. Contact Us
If you have any questions or concerns about this Cancellation & Refund Policy, please reach out to us at [email protected].